TERMS & CONDITIONS
Terms and Conditions for CSL Illuminators (https://cslilluminators.com)
Effective Date: July 24, 2023
Please read these Terms and Conditions carefully before using our e-commerce website, CSL Illuminators (https://cslilluminators.com). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our website.
1. Free Shipping Worldwide:
CSL Illuminators offers free shipping on all orders worldwide. However, please note that delivery times may vary depending on the destination and other factors beyond our control. Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.
2. Returns/Refunds:
a. Defective Products:
– If you receive a defective product, we must inspect it within 30 days of purchase. If the product is found to be defective, we will provide a replacement. Please contact us at g82mtl@gmail.com to initiate the return and replacement process.
b. All Sales Are Final:
– Except for defective products, all sales are final. Refunds will be considered on a case-by-case basis and only if the product is found to be non-functional after inspection.
3. 12-Month Warranty:
a. Warranty Coverage:
– CSL Illuminators provides a 12-month warranty on all products. If you encounter issues with your product within this warranty period, we will assist you in troubleshooting the problem.
b. Replacement Policy:
– If, after troubleshooting and inspection by our team, the product is found to be defective, we will provide a replacement. Please contact us at g82mtl@gmail.com to initiate the warranty claim process.
4. Refunds for Non-Functional Products:
a. Refunds for Non-Functional Products:
– In the rare case where a product is found to be non-functional, we will issue a refund for the full purchase amount. Please contact us at g82mtl@gmail.com to request a refund.
b. Replacements for Wrong Specifications:
– If you receive a product with the wrong specifications (e.g., EU vs. US specifications), we will provide a replacement once the product is returned to us. The customer will be responsible for shipping costs associated with returning the product.
5. Product Use and Safety:
a. It is essential to follow the manufacturer’s instructions and safety guidelines when using CSL Illuminators’ products. Improper use may void the warranty or pose safety risks.
6. Limitation of Liability:
a. CSL Illuminators and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.
7. Intellectual Property:
a. All content on CSL Illuminators’ website, including but not limited to text, images, logos, and graphics, is protected by copyright and other intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.
8. Governing Law:
a. These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada and the province of Quebec, without regard to its conflict of law principles.
9. Changes to Terms and Conditions:
a. CSL Illuminators reserves the right to modify or update these Terms and Conditions at any time. The revised Terms will be posted on this page, and the effective date will be revised accordingly.
10. Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: g82mtl@gmail.com
By using CSL Illuminators’ website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms constitute the entire agreement between you and CSL Illuminators concerning your use of the website and its services.